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OSOpen Slot Notes

Page index

  1. What AI appointment booking actually does

    What an AI booking tool is, how it differs from an ordinary online booking form, and which jobs stay with the person who owns the calendar.

  2. Set your booking rules before you switch anything on

    The service lengths, buffers, hours and limits a small business should decide before an AI tool takes bookings, and who should own them.

  3. Booking by text, web chat or voice: how the options differ

    Which ways of taking a booking an AI can handle, text message, web chat or phone voice, and what each one needs in place to work.

  4. Connecting the AI to your calendar without double bookings

    How a booking tool reads your availability, and what causes double bookings, wrong time zones and daylight saving mix-ups.

  5. Confirmation and reminder messages

    How AI can send booking confirmations and reminders, what a person should check in the wording, and where messaging rules differ by country.

  6. Reschedules and cancellations

    How an AI tool can handle booking changes and cancellations using rules the owner has set, and where it should pass the customer to a person.

  7. When the AI should hand a booking to a person

    Which requests, such as odd jobs, complaints and urgent cases, should never be settled by an AI booking tool alone, and how to hand over well.