How AI helps a small business book appointments
AI appointment booking, explained plainly
Open Slot Notes explains how AI tools can take, confirm and reschedule bookings for a small service business. It sticks to front-desk admin. A person always owns the calendar rules and handles the exceptions.
This site is for owners and staff of salons, trades, studios and other small service businesses who are deciding how far to trust an AI with the diary.
All the booking notes
What AI appointment booking actually doesWhat an AI booking tool is, how it differs from an ordinary online booking form, and which jobs stay with the person who owns the calendar.
Set your booking rules before you switch anything onThe service lengths, buffers, hours and limits a small business should decide before an AI tool takes bookings, and who should own them.
Booking by text, web chat or voice: how the options differWhich ways of taking a booking an AI can handle, text message, web chat or phone voice, and what each one needs in place to work.
Connecting the AI to your calendar without double bookingsHow a booking tool reads your availability, and what causes double bookings, wrong time zones and daylight saving mix-ups.
Confirmation and reminder messagesHow AI can send booking confirmations and reminders, what a person should check in the wording, and where messaging rules differ by country.
Reschedules and cancellationsHow an AI tool can handle booking changes and cancellations using rules the owner has set, and where it should pass the customer to a person.
When the AI should hand a booking to a personWhich requests, such as odd jobs, complaints and urgent cases, should never be settled by an AI booking tool alone, and how to hand over well.